Troubleshooting

VDO app is not opening.

The VDO app is a standalone application that you need to download and install on your computer. If you have not done so, follow the installation instructions. Check that you have the minimum Mac version, it may not work on older macs.

VDO app is not updating.

Right now, VDO app does not support automatic updation. We may support it in subsequent versions.

VDO app is crashing or not working.

The possible reasons are:

Your computer's operating system is not supported.
Your computer's hardware is not supported.
Your computer's hardware is not powerful enough.
The library is not compatible with your computer's hardware.

Please check the system requirements section. If you have huge library( probably more than 100000 videos or you have collections with more than 1000 videos), VDO app may not getting enough system resources. Free up memory by killing other apps.

I'm getting a blank screen when I try to open the VDO app.

Check for error logs in your library root folder. You can get it in [Library root]/._v_/logs. There might be some error in accessing some of the directories.

I can't find the VDO app in the App Store or Google Play Store.

You can download the latest version of VDO app from our official website. You can also try to reinstall the app or delete it and download it again. If you still can't find it, please contact us at contact@wishlays.com.